Cookie policy

Understanding why and how we use Cookies

We use cookies to give you the best possible experience on our website.

Cookies allow you to do many things such as log on to Internet Banking, have us 'remember' your log-in preferences, apply for products and services online and use financial tools like calculators.

What are cookies?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user's device.

At HSBC, we use cookies for a variety of reasons, such as to determine preferences, let users navigate between pages efficiently, verify the user and carry out other essential security checks. Some of the functions that cookies perform can also be achieved using similar technologies. This policy refers to 'cookies' throughout, however it also covers these alternate mechanisms.

More information about cookies can be found on allaboutcookies.org 

How cookies make our website safer and easier to use?

We use cookies to safeguard your privacy when you're browsing our website. We also use them to let you find and compare mortgages and use secure online application forms. If you leave a secure session window open when logged in to Internet Banking, we use cookies to enhance your security by prompting you to end (or automatically ending) your secure session.

Finally, we use 'analytics' cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don't like and how we can improve things for you.

When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as HSBC is not responsible or liable for their privacy practices.

More about your privacy

To find out more about how HSBC protects your privacy when using our website, see our website Terms of use and Privacy statement

Frequently Asked Questions

Do cookies mean I could get cold calls or junk mail?

We never use the data gathered through cookies to contact you via post, email or phone. We may use cookies to show you subtly tailored content on our site of things we think you might be interested in, but only in relation to HSBC products and services. You will never see advertising on our website from anyone other than HSBC group companies and our agents.

Can cookies pass on my personal information to others?

The only time we may share personal information gathered through cookies, is when you have given us express consent to do so by applying for a product or service.

Do cookies compromise my security when I'm logged on to Internet Banking?

The cookies we use are completely safe and secure. In fact, many of them are used purely to provide important security features such as protecting your data and your account.

Can cookies allow others access to my computer's hard drive?

The cookies we use cannot look into your computer, smartphone or web-enabled device and obtain information about you or your family or read any material kept on your hard drive.

If I use a public computer, will someone be able to get my details from the cookies?

Our cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer may have visited a certain website. Our cookies do not in any way compromise the security of Internet Banking.

How can I opt-out of the use of cookies?

To ensure that we can provide suitable content to meet our customers' needs, all cookies have to be enabled if you want to access Internet Banking, hence if you wish to opt out of all cookies from this website, you will not be able to utilise our Internet Banking service.

You may disable cookies, through your internet browser. Find out more by either accessing 
allaboutcookies.org/manage-cookies/  or send us a message via Internet Banking Secure Message system. Click on the Logon button below to log on to Internet Banking and send us a secure message now.

Log on

Alternatively, you can call our Contact Centre who will guide you accordingly.

Contact us now

Where can I find out more about cookies?

If you require more information, you can visit allaboutcookies.org 

Our Cookies

Essential cookies

These cookies are vital to us providing key features of our website, such as the ability to use online tools, log on securely and save your favourite articles.

Cookie name Description
ASP.NET_SessionId This cookie assigns a unique ID to your session to connect it to the server and for other internal processes required throughout the course of the session.
HsbcCookiePolicy This cookie is used to display our website's cookie policy banner.

Functionality and performance cookies

These cookies give you extra functionality, such as being able to ask us to remember your preferences. They also let us monitor how our website is performing so we can make regular improvements.

Cookie name Description
utag_main This cookie used by our sites to manage tags on each of our pages.
AMCV_###@AdobeOrg This cookie is used by our analytics software, Adobe Analytics, to identify a unique visitor.
s_cc This cookie is used by Adobe Analytics. It is set and read by the JavaScript code to determine if cookies are enabled (simply set to "True").
s_sq This cookie is used by Adobe Analytics. It is set and read by the JavaScript code when the ActivityMap functionality is enabled; it contains information about the previous link on this site that was clicked on by the user.
s_vi This cookie is used by Adobe Analytics to identify a unique visitor
s_fid This cookie is used by Adobe Analytics to identify a unique visitor if the standard s_vi cookie is unavailable due to third-party cookie restrictions.
mbox This cookie is used by Adobe Target. It keeps a number of values to manage how visitors experience Target campaigns.
demdex Audience Manager sets this cookie to assign a unique ID to a site visitor. The demdex cookie helps Audience Manger perform basic functions such as visitor identification, ID synchronization, segmentation, modeling, reporting, etc.
dextp Audience Manager sets this cookie to record the last time it made a data synchronization call.
dstjs Audience Manager sets this cookie when there's an error sending data to a destination.
tms-ref This cookie will be used to store the session referrer.