Cookie policy

Understanding why and how we use Cookies

We use cookies to give you the best possible experience on our website.

Cookies allow you to do many things such as log on to Internet Banking, have us 'remember' your log-in preferences, apply for products and services online and use financial tools like calculators.

What are cookies?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user's device.

At HSBC, we use cookies for a variety of reasons, such as to determine preferences, let users navigate between pages efficiently, verify the user and carry out other essential security checks. Some of the functions that cookies perform can also be achieved using similar technologies. This policy refers to 'cookies' throughout, however it also covers these alternate mechanisms.

More information about cookies can be found on allaboutcookies.org 

How cookies make our website safer and easier to use?

We use cookies to safeguard your privacy when you're browsing our website. We also use them to let you find and compare mortgages and use secure online application forms. If you leave a secure session window open when logged in to Internet Banking, we use cookies to enhance your security by prompting you to end (or automatically ending) your secure session.

Finally, we use 'analytics' cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don't like and how we can improve things for you.

When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as HSBC is not responsible or liable for their privacy practices.

More about your privacy

To find out more about how HSBC protects your privacy when using our website, see our website Terms of use and Privacy statement

Frequently Asked Questions

Do cookies mean I could get cold calls or junk mail?

We never use the data gathered through cookies to contact you via post, email or phone. We may use cookies to show you subtly tailored content on our site of things we think you might be interested in, but only in relation to HSBC products and services. You will never see advertising on our website from anyone other than HSBC group companies and our agents.

Can cookies pass on my personal information to others?

The only time we may share personal information gathered through cookies, is when you have given us express consent to do so by applying for a product or service.

Do cookies compromise my security when I'm logged on to Internet Banking?

The cookies we use are completely safe and secure. In fact, many of them are used purely to provide important security features such as protecting your data and your account.

Can cookies allow others access to my computer's hard drive?

The cookies we use cannot look into your computer, smartphone or web-enabled device and obtain information about you or your family or read any material kept on your hard drive.

If I use a public computer, will someone be able to get my details from the cookies?

Our cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer may have visited a certain website. Our cookies do not in any way compromise the security of Internet Banking.

How can I opt-out of the use of cookies?

To ensure that we can provide suitable content to meet our customers' needs, all cookies have to be enabled if you want to access Internet Banking, hence if you wish to opt out of all cookies from this website, you will not be able to utilise our Internet Banking service.

You may disable cookies, through your internet browser. Find out more by either accessing 
allaboutcookies.org/manage-cookies/  or send us a message via Internet Banking Secure Message system. Click on the Logon button below to log on to Internet Banking and send us a secure message now.

Log on

Alternatively, you can call our Contact Centre who will guide you accordingly.

Contact us now

Where can I find out more about cookies?

If you require more information, you can visit allaboutcookies.org 

Our Cookies

Essential cookies

These cookies are vital to us providing key features of our website, such as the ability to use online tools, log on securely and save your favourite articles.

Cookie name Description
CAMToken This helps us to recognise whether the customer is using the token during the identification and verification process.
JSESSIONID This is important for session security as it identifies users by browser. Without it, the server cannot differentiate between different users on the same session using different browsers.
MALTA-IB-DIGITAL-WDC / MALTA-IB-DIGITAL-SY This cookies enables us to effectively manage Web traffic by balancing evenly between our servers to prevent our service from slowing down.
DigestTracker This cookie is important while browsing our website to allow full refresh of cached resources (e.g. when pressing Ctrl+F5 in the browser) so we can display updated content to you.
LtpaToken / Ltpa Token2 These cookies advise our server that your access has been verified. Without these cookies, you would have to go through the log on process every time you wanted to use functionality that requires user verification.
Mobile_Segment This changes the background image displayed on the mobile app depending on what account you hold.
Platform This is used for dynamic styling within the mobile app.
Return_history This remembers the previous page to allow to navigate in the mobile app.
device-id This stores the unique ID number of the mobile devices you use to access the site for fraud checking purposes.
native-app This recognises the device you are using to access the site and directs you the most appropriate logon page (ie mobile or desktop).
device-type This recognises the device you are using to access the site and directs you the most appropriate logon page (ie mobile or desktop).

Functionality and performance cookies

These cookies give you extra functionality, such as being able to ask us to remember your preferences. They also let us monitor how our website is performing so we can make regular improvements.

Cookie name Description
WT_FPC This Webtrends cookie identifies user behaviour over time to help us understand how many people come back to our site, how often, and what their preferences are. No personal information is stored in the cookie, nor do we extract any data from your machine. To read more about this third party cookie, including the provider's comprehensive privacy policy, please visit www.webtrends.com 
BCSI-CSXXXXXXXX This cookie is used by Webtrends for monitoring of our Web traffic. No personal information is stored in the cookie and no data is extracted from your computer/device. To read more about this cookie, including the provider's privacy policy, please visit www.webtrends.com 
ACOOKIE This Webtrends cookie identifies if you come back to our site, how often, and what your preferences are. No personal information is stored in the cookie and no data is extracted from your computer/device. To read more about this cookie, including the provider's privacy policy, please visit www.webtrends.com 
opt_in_status This cookie enables us to display the Cookie Policy banner in different parts of our website.
status_banner This cookie enables us to display the Cookie Policy banner in different parts of our website.
banner_enabled_close_status This cookie enables us to display the Cookie Policy banner in different parts of our website.
mobileBannerCounter This cookie enables the smartphone app banner to be displayed when accessing the website from a smartphone.

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